Avid Themes appreciates any acquaintance to communicate with you for better services. We are privileged to provide you on time services and assist at times of need.
You can access Support services through email. We do not provide support services through phone, social media services or live chat. Whereas, to avoid unnecessary nuisances, we recommend you to use theme documentation.
We respond to your inquiries within a few hours and try our best to resolve the issues within the next business day. Though, we are unable to provide support services on holidays and weekends.
Our Support include
Our support services are only limited to the themes and templates that we designed and developed. It is our immense pleasure to assist you to install and use the themes as assured previously.
We make sure all the themes that we launch are error free. We test them, again and again, to avoid issues at your end. Since perfection is hypothetical and mistakes are opportunities to do better, of course, we believe the same!! We assure you to fix the bugs and errors as soon as possible and not repeat them. Please report them to us in that case.
We want our themes to work for you, and we do our best to make that happen. Even upon receiving problems not related to our themes, we will at least lead you to ways that get out of the issue.
Our Support Doesn’t Include
We do not endorse support services related to third party themes, scripts or plugins. In case you come across an issue related to any of them, we encourage you to contact the product author to get the issue cleared out.
We also do not endorse custom development or customization related support services.
We also advise you to stay aware of our Help and support policies, as we update it time to time.