Avid Themes provides refunds to our customers under below mentioned conditions within 15 days of purchase. We provide full refunds in case the product(s) is broken, not working properly or missing features from what is stated to have been provided.
It is to be noted that our products are abstract and digitally delivered goods.
Since our sole purpose is to design and develop the best possible themes and templates for you, we believe the products are devoid of any issues and in case of one, we shall provide you with proper guides to sort it out.
Refunds will be provided in our sole judgment and must meet the following conditions fully-:
- Your issue is reported within the first 15 days of the purchase of theme or template.
- Your issue(s) arises as a result of not being able to install the theme properly or get the theme to perform its basic functions.
- You have attempted to resolve your issue(s) with our support team.
- Issues caused by third-party plugins, themes or other software will not provide grounds for a refund.
- No refunds will be granted after the first 15 days of the original purchase whatsoever.
Please keep note of the difference between defective products and simply error messages or disability to configure your purchase to achieve the desired result. Error messages are resulted from improper setup, hosting, configuration, plugin conflicts, or missing files which leads to the issues in products.
You must do the following before you request a refund from Avid Themes:
- Please go through the inclusive documentation that we provide with each theme or template and read the related tutorials carefully.
- Affirm that your server meets the specifications mentioned in the requirements for the product and WordPress in general [https://wordpress.org/about/requirements].
- Send a new support email and contact our support services in case of not getting your issues resolved.
In case of any doubts regarding your product, please feel free to contact us for further information. We are immensely pleased to be of any help to you.
You completely agree to our refund policy and abandon any rights to subject it to any questions, judgment or legal actions, while purchasing any theme or template.